We have moved to a new site! Please visit withbemax.com to see our current events!

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There are no current video calls on sale.
Please look forward to our next event!

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현재 판매 중인 이벤트는 없습니다.
다음 이벤트도 기대해주세요!

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現在販売中のイベントはありません。
次のイベントも楽しみにしています！

Event Precautions

All calls will be carried out through Zoom.
Please make sure your Zoom ID is correct.Please be ready for your call 10-15 minutes before your designated time.
Calls will be carried out in a timely manner, however delays and changes can affect the scheduled times.
If the call fails to connect, we will try one more time. If it fails again, we will attempt to call you once more later in the calls. After that, the buyer will lose their chance for their call.
There will be no refunds if you miss your call. Thank you for your understanding.Please check all your settings (video/sound) before the call begins.
Must.Be and Team Otter will not be responsible for any technical issues on the buyer’s end of the call. Once a call is connected, it is up to Must.Be to decide if the call will be attempted again should it fail due to the buyer’s internet connection or environment.This purchase is for the buyer only.
If more than one person is on the call, the call may end early.Must.Be reserves the right to end the call early if the conversation or what is done on the call is deemed inappropriate or makes them uncomfortable. There will be no refunds if your call is terminated early because of this and you may be banned from future events. Please be respectful.Please note that all sales are final and non-refundable.Digital goods for VVIP and VIP buyers:
All digital goods will be filmed and sent within a week after the event. However, please be aware that should any issue come up, the goods may be delayed. If this were to happen, all buyers will be informed and goods will be sent on or before June 15th.

주의사항

1. 영상통화는 Zoom App으로 진행됩니다. 주문 시 반드시 'Zoom ID (E-mail형식)'를 작성바랍니다.2. 이벤트 일정은 아티스트 일정에 때라 변동될 수 있음을 알려드립니다.3. 영상통화 진행 시 본인 순서에 영상통화를 2번 이상 받지 않거나 거절, 무단 종료하는 경우, 영상통화 참여 불가로 간주하여 추가 진행 불가할 수 있습니다.4. 원활한 이벤트 진행을 위해 진행처로의 발신 및 문의를 삼가 주시기 바라며 네트워크 연결 상태 및 카메라/오디오 잘 작동되는지 미리 확인해주시기 바랍니다.5. 본 이벤트에는 참가자 본인만 참여 가능하며, 참가자 아닌 타인과 연결되거나 본인 외 2인 이상이 참여하실 경우 통화 연결이 강제 종료될 수 있습니다.6. 이벤트 진행 시 아티스트에게 사적인 질문 및 무리한 부탁을 삼가 주십시오. 욕설·비난 및 부적절한 행동 시 아티스트 본인의 판단에 의거 통화 연결이 강제 종료될 수 있습니다.7. 본 특전은 이벤트 종료 후 발송해 드릴 예정입니다. (셀카 및 영상메세지는 개인 메일로 발송할 예정)

注意事項

1. ビデオ通話はZoom Appで行われます。購入時に必ず「Zoom ID（E-mail形式）」を作成してください。2. イベントの日程は(artist)の日程に時なので変動する可能性があることをお知らせします。3. ビデオ通話進行時、本人の順番にビデオ通話を2回以上受けなかったり、拒絶、無断終了した場合、ビデオ通話参加不可とみなして追加進行不可になることがあります。4. 円滑なイベント進行のため、進行先への発信や問い合わせを控えてください。ネットワーク接続の状態やカメラ/オーディオがうまく機能しているか事前に確認してください。5. 本イベントには参加者本人のみ参加可能で、参加者以外の他人と繋がったり、本人以外の2人以上が参加される場合、通話接続が強制終了することがあります。6. イベント進行の際、(artist)に私的な質問及び無理なお願いはご遠慮ください。悪口・非難及び不適切な行動の際、(artist)本人の判断に基づいて通話接続が強制終了することがあります。7. 本特典はイベント終了後に発送する予定です。(自撮り及び映像メッセージは個人メールで発送)

IMPORTANT!
Your purchase will be confirmed only when Paypal payment is complete.주의!
결제 금액이 맞게 입금해주셔야 참여 확인이 됩니다.
페이팔 결제가 어려워 하시는 국내 팬분들은 결제방법 "Bank Transfer"를 선택하시고 무통장입금이나 계좌이체로 이벤트를 참여 가능하십니다.
입금 완료 후 입금자명과 금액이 잘 보이게 내역 캡처를 teamotter@withmustbe.com으로 보내주세요. 참가자 이름이 입금자명과 상이한 경우 확인이 어려우니 꼭 참고해서 주문하시길 바랍니다.注意!
ペイパルの決済が完了しないと参加申し込みが確定されません。

Thank you for your purchase!

You will receive an email with your order details. If you have any questions, please email us at teamotter@withmustbe.com, or contact us on Instagram이벤트에 참여해 주셔서 감사합니다!
주문 정보는 이메일로 발송하였습니다.
이벤트 관련 문의사항이 있으시다면 언제든지 teamotter@withmustbe.com 또는 팀오터 인스타그램으로 문의해주세요.イベントにご参加いただきありがとうございます!
注文の詳細が記載されたメールが届きます。ご質問がございましたら、teamotter@withmustbe.com にメールでお問い合わせいただくか、Instagram でお問い合わせください。

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Privacy Policy

PRIVACY POLICY
Last updated APRIL 9, 2024This privacy notice for Team Otter ("we," "us*," or "our"), describes how and why we might collect,
store, use, and/or share ("process") your information when you use our services ("Services"), such
as when you:
■ Visit our website at withmustbe.com, or any website of ours that links to this privacy notice
■ Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights
and choices. If you do not agree with our policies and practices, please do not use our Services. If
you still have any questions or concerns, please contact us at teamotter@withmustbe.com.SUMMARY OF KEY POINTSThis summary provides key points from our privacy notice, but you can find out more details
about any of these topics by using our table of contents below to find the section you are
looking for.
What personal information do we process? When you visit, use, or navigate our Services, we
may process personal information depending on how you interact with us and the Services, the
choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal
information.
Do we receive any information from third parties? We do not receive any information from third
parties.
How do we process your information? We process your information to provide, improve, and
administer our Services, communicate with you, for security and fraud prevention, and to comply
with law. We may also process your information for other purposes with your consent. We process
your information only when we have a valid legal reason to do so.
How do we keep your information safe? We have organizational and technical processes and
procedures in place to protect your personal information. However, no electronic transmission over
the internet or information storage technology can be guaranteed to be 100% secure, so we cannot
promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be
able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights? Depending on where you are located geographically, the applicable privacy
law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data
subject access request, or by contacting us. We will consider and act upon any request in
accordance with applicable data protection laws.TABLE OF CONTENTS1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. HOW LONG DO WE KEEP YOUR INFORMATION?
5. HOW DO WE KEEP YOUR INFORMATION SAFE?
6. DO WE COLLECT INFORMATION FROM MINORS?
7. WHAT ARE YOUR PRIVACY RIGHTS?
8. CONTROLS FOR DO-NOT-TRACK FEATURES
9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?1. WHAT INFORMATION DO WE COLLECT?Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in
obtaining information about us or our products and Services, when you participate in activities on the
Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the
context of your interactions with us and the Services, the choices you make, and the products and
features you use. The personal information we collect may include the following:
■ names
■ phone numbers
■ email addresses
■ mailing addresses
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you make purchases,
such as your payment instrument number, and the security code associated with your payment
instrument. All payment data is stored by Paypal or Bank Transfer. You may find their privacy notice
links on Paypal’s website or on the Bank of your choosing’s website.
All personal information that you provide to us must be true, complete, and accurate, and you must
notify us of any changes to such personal information.2. HOW DO WE PROCESS YOUR INFORMATION?In Short: We process your information to provide, improve, and administer our Services,
communicate with you, for security and fraud prevention, and to comply with law. We may also
process your information for other purposes with your consent.We process your personal information for a variety of reasons, depending on how you
interact with our Services, including:
■ To deliver and facilitate delivery of services to the user. We may process your
information to provide you with the requested service.
■ To respond to user inquiries/offer support to users. We may process your information to
respond to your inquiries and solve any potential issues you might have with the requested
service.
■ To send administrative information to you. We may process your information to send you
details about our products and services, changes to our terms and policies, and other similar
information.
■ To fulfill and manage your orders. We may process your information to fulfill and
manage your orders, payments, returns, and exchanges made through the Services.
■ To enable user-to-user communications. We may process your information if you choose
to use any of our offerings that allow for communication with another user.
■ To save or protect an individual's vital interest. We may process your information
when necessary to save or protect an individual’s vital interest, such as to prevent
harm.3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR
INFORMATION?In Short: We only process your personal information when we believe it is necessary and we have a
valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply
with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect
your rights, or to fulfill our legitimate business interests.If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal
bases we rely on in order to process your personal information. As such, we may rely on the
following legal bases to process your personal information:■ Consent. We may process your information if you have given us permission (i.e., consent) to
use your personal information for a specific purpose. You can withdraw your consent at any
time.
■ Performance of a Contract. We may process your personal information when we
believe it is necessary to fulfill our contractual obligations to you, including providing
our Services or at your request prior to entering into a contract with you.
■ Legal Obligations. We may process your information where we believe it is
necessary for compliance with our legal obligations, such as to cooperate with a law
enforcement body or regulatory agency, exercise or defend our legal rights, or
disclose your information as evidence in litigation in which we are involved.
■ Vital Interests. We may process your information where we believe it is necessary to
protect your vital interests or the vital interests of a third party, such as situations
involving potential threats to the safety of any person.If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express
consent) to use your personal information for a specific purpose, or in situations where your
permission can be inferred (i.e., implied consent).
In some exceptional cases, we may be legally permitted under applicable law to process
your information without your consent, including, for example:
■ If collection is clearly in the interests of an individual and consent cannot be obtained
in a timely way
■ For investigations and fraud detection and prevention
■ For business transactions provided certain conditions are met
■ If it is contained in a witness statement and the collection is necessary to assess,
process, or settle an insurance claim
■ For identifying injured, ill, or deceased persons and communicating with next of kin
■ If we have reasonable grounds to believe an individual has been, is, or may be victim
of financial abuse
■ If it is reasonable to expect collection and use with consent would compromise the
availability or the accuracy of the information and the collection is reasonable for
purposes related to investigating a breach of an agreement or a contravention of the
laws of Canada or a province
■ If disclosure is required to comply with a subpoena, warrant, court order, or rules of
the court relating to the production of records
■ If it was produced by an individual in the course of their employment, business, or profession
and the collection is consistent with the purposes for which the information was produced
■ If the collection is solely for journalistic, artistic, or literary purposes
■ If the information is publicly available and is specified by the regulations4. HOW LONG DO WE KEEP YOUR INFORMATION?In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this
privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in
this privacy notice, unless a longer retention period is required or permitted by law (such as tax,
accounting, or other legal requirements).When we have no ongoing legitimate business need to process your personal information, we will
either delete or anonymize such information, or, if this is not possible (for example, because your
personal information has been stored in backup archives), then we will securely store your personal
information and isolate it from any further processing until deletion is possible.5. HOW DO WE KEEP YOUR INFORMATION SAFE?In Short: We aim to protect your personal information through a system of organizational and
technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures
designed to protect the security of any personal information we process. However, despite our
safeguards and efforts to secure your information, no electronic transmission over the Internet or
information storage technology can be guaranteed to be 100% secure, so we cannot promise or
guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat
our security and improperly collect, access, steal, or modify your information. Although we will do our
best to protect your personal information, transmission of personal information to and from our
Services is at your own risk. You should only access the Services within a secure environment.6. DO WE COLLECT INFORMATION FROM MINORS?In Short: We do not knowingly collect data from or market to minors.
Team Otter does not knowingly obtain any Personal Identifiable Information from children that are
under the age of 13. If you suspect that your child allocated this type of information on our website,
we heavily encourage you to contact us so that we can remove such information from our records.7. WHAT ARE YOUR PRIVACY RIGHTS?In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK),
Switzerland, and Canada, you have rights that allow you greater access to and control over your
personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under
applicable data protection laws. These may include the right (i) to request access and obtain a copy
of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of
your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated
decision-making. In certain circumstances, you may also have the right to object to the processing of
your personal information.
We will consider and act upon any request in accordance with applicable data protection laws.If you are located in the EEA or UK and you believe we are unlawfully processing your personal
information, you also have the right to complain to your Member State data protection authority
or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information
Commissioner.Withdrawing your consent: If we are relying on your consent to process your personal information,
which may be express and/or implied consent depending on the applicable law, you have the right to
withdraw your consent at any time. You can withdraw your consent at any time by contacting us by
using the contact details provided.
However, please note that this will not affect the lawfulness of the processing before its withdrawal
nor, when applicable law allows, will it affect the processing of your personal information conducted
in reliance on lawful processing grounds other than consent.
If you have questions or comments about your privacy rights, you may email us at
teamotter@withmustbe.com.8. CONTROLS FOR DO-NOT-TRACK FEATURESMost web browsers and some mobile operating systems and mobile applications include a
Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to
have data about your online browsing activities monitored and collected. At this stage no uniform
technology standard for recognizing and implementing DNT signals has been finalized. As such, we
do not currently respond to DNT browser signals or any other mechanism that automatically
communicates your choice not to be tracked online. If a standard for online tracking is adopted that
we must follow in the future, we will inform you about that practice in a revised version of this privacy
notice.

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PRIVACY POLICY PG 2

9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?In Short: If you are a resident of California, Colorado, Connecticut, Utah or Virginia, you are granted
specific rights regarding access to your personal information.What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:A. Identifiers
Contact details, such as real name, alias, postal address, telephone or mobile contact number,
unique personal identifier, online identifier, Internet Protocol address, email address, and
account nameYESB. Personal information as defined in the California Customer Records statute
Name, contact information, education, employment, employment history, and financial informationYESC. Protected classification characteristics under state or federal law
Gender and date of birthNOD. Commercial information
Transaction information, purchase history, financial details, and payment informationNOE. Biometric information
Fingerprints and voiceprintsNOF. Internet or other similar network activity
Browsing history, search history, online behavior, interest data, and interactions with our
and other websites, applications, systems, and advertisementsNOG. Geolocation data
Device locationNOH. Audio, electronic, visual, thermal, olfactory, or similar information
Images and audio, video or call recordings created in connection with our business
activitiesNOI. Professional or
employment-related information
Business contact details in order to provide you our Services at a business level or job title,
work history, and professional qualifications if you apply for a job with usNOJ. Education Information
Student records and directory informationNOK. Inferences drawn from collected personal information
Inferences drawn from any of the collected personal information listed above to create a
profile or summary about, for example, an individual’s preferences and characteristicsNOL. Sensitive personal InformationNOWe will use and retain the collected personal information as needed to provide the Services or for:
■ Category A - 90 days
■ Category B - 90 days
We may also collect other personal information outside of these categories through instances where
you interact with us in person, online, or by phone or mail in the context of:
■ Receiving help through our customer support channels;
■ Participation in customer surveys or contests; and
■ Facilitation in the delivery of our Services and to respond to your inquiries.Will your information be shared with anyone else?
Your personal information is only accessed by Team Otter members themselves to provide and
deliver our services. We do not give out or disclose your information to anyone else.
We do not disclose, sell, or share any personal information to third parties for a business or
commercial purpose. We will not sell or share personal information in the future belonging to website
visitors, users, and other consumers.California Residents
California Civil Code Section 1798.83, also known as the "Shine The Light" law permits our
users who are California residents to request and obtain from us, once a year and free of
charge, information about categories of personal information (if any) we disclosed to third
parties for direct marketing purposes and the names and addresses of all third parties with
which we shared personal information in the immediately preceding calendar year. If you
are a California resident and would like to make such a request, please submit your request
in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with
the Services, you have the right to request removal of unwanted data that you publicly post
on the Services. To request removal of such data, please contact us using the contact
information provided below and include the email address associated with your account and
a statement that you reside in California. We will make sure the data is not publicly
displayed on the Services, but please be aware that the data may not be completely or
comprehensively removed from all our systems (e.g., backups, etc.).CCPA Privacy Notice
This section applies only to California residents. Under the California Consumer Privacy Act (CCPA),
you have the rights listed below.
The California Code of Regulations defines a "residents" as:
(1) every individual who is in the State of California for other than a temporary or transitory
purpose and
(2) every individual who is domiciled in the State of California who is outside the State of
California for a temporary or transitory purpose
All other individuals are defined as "non-residents."If this definition of "resident" applies to you, we must adhere to certain rights and obligations
regarding your personal information.Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal
information, we will respect your request and delete your personal information, subject to certain
exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or
her right to free speech, our compliance requirements resulting from a legal obligation, or any
processing that may be required to protect against illegal activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
■ whether we collect and use your personal information;
■ the categories of personal information that we collect;
■ the purposes for which the collected personal information is used;
■ whether we sell or share personal information to third parties;
■ the categories of personal information that we sold, shared, or disclosed for a business
purpose;
■ the categories of third parties to whom the personal information was sold, shared, or
disclosed for a business purpose;
■ the business or commercial purpose for collecting, selling, or sharing personal information;
and
■ the specific pieces of personal information we collected about you.
In accordance with applicable law, we are not obligated to provide or delete consumer information
that is de-identified in response to a consumer request or to re-identify individual data to verify a
consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.Right to Limit Use and Disclosure of Sensitive Personal Information
We do not process consumer's sensitive personal information.Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same
person about whom we have the information in our system. These verification efforts require us to
ask you to provide information so that we can match it with information you have previously provided
us. For instance, depending on the type of request you submit, we may ask you to provide certain
information so that we can match the information you provide with the information we already have
on file, or we may contact you through a communication method (e.g., phone or email) that you have
previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to
make the request. To the extent possible, we will avoid requesting additional information from you for
the purposes of verification. However, if we cannot verify your identity from the information already
maintained by us, we may request that you provide additional information for the purposes of
verifying your identity and for security or fraud-prevention purposes. We will delete such additionally
provided information as soon as we finish verifying you.Other privacy rights
■ You may object to the processing of your personal information.
■ You may request correction of your personal data if it is incorrect or no longer relevant, or
ask to restrict the processing of the information.
■ You can designate an authorized agent to make a request under the CCPA on your behalf.
We may deny a request from an authorized agent that does not submit proof that they have
been validly authorized to act on your behalf in accordance with the CCPA.
■ You may request to opt out from future selling or sharing of your personal information to third
parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly
possible, but no later than fifteen (15) days from the date of the request submission.
■ We will honor your opt-out preferences if you enact the Global Privacy Control (GPC) opt-out
signal on your browser.To exercise these rights, you can contact us by submitting a data subject access request or by
email at teamotter@withmustbe.com. If you have a complaint about how we handle your data, we
would like to hear from you.Colorado Residents
This section applies only to Colorado residents. Under the Colorado Privacy Act (CPA), you have the
rights listed below. However, these rights are not absolute, and in certain cases, we may decline
your request as permitted by law.
■ Right to be informed whether or not we are processing your personal data
■ Right to access your personal data
■ Right to correct inaccuracies in your personal data
■ Right to request deletion of your personal data
■ Right to obtain a copy of the personal data you previously shared with us
■ Right to opt out of the processing of your personal data if it is used for targeted advertising,
the sale of personal data, or profiling in furtherance of decisions that produce legal or
similarly significant effects ("profiling")
To submit a request to exercise these rights described above, please email
teamotter@withmustbe.com or submit a data subject access request.
If we decline to take action regarding your request and you wish to appeal our decision, please email
us at teamotter@withmustbe.com. Within forty-five (45) days of receipt of an appeal, we will inform
you in writing of any action taken or not taken in response to the appeal, including a written
explanation of the reasons for the decisions.Connecticut Residents
This section applies only to Connecticut residents. Under the Connecticut Data Privacy Act
(CTDPA), you have the rights listed below. However, these rights are not absolute, and in certain
cases, we may decline your request as permitted by law.
■ Right to be informed whether or not we are processing your personal data
■ Right to access your personal data
■ Right to correct inaccuracies in your personal data
■ Right to request deletion of your personal data
■ Right to obtain a copy of the personal data you previously shared with us
■ Right to opt out of the processing of your personal data if it is used for targeted advertising,
the sale of personal data, or profiling in furtherance of decisions that produce legal or
similarly significant effects ("profiling")
To submit a request to exercise these rights described above, please email
teamotter@withmustbe.com or submit a data subject access request.
If we decline to take action regarding your request and you wish to appeal our decision, please email
us at teamotter@withmustbe.com. Within sixty (60) days of receipt of an appeal, we will inform you
in writing of any action taken or not taken in response to the appeal, including a written explanation
of the reasons for the decisions.Utah Residents
This section applies only to Utah residents. Under the Utah Consumer Privacy Act (UCPA), you have
the rights listed below. However, these rights are not absolute, and in certain cases, we may decline
your request as permitted by law.
■ Right to be informed whether or not we are processing your personal data
■ Right to access your personal data
■ Right to request deletion of your personal data
■ Right to obtain a copy of the personal data you previously shared with us
■ Right to opt out of the processing of your personal data if it is used for targeted advertising or
the sale of personal data
To submit a request to exercise these rights described above, please email
teamotter@withmustbe.com or submit a data subject access request.Virginia Residents
Under the Virginia Consumer Data Protection Act (VCDPA):
"Consumer" means a natural person who is a resident of the Commonwealth acting only in
an individual or household context. It does not include a natural person acting in a
commercial or employment context.
"Personal data" means any information that is linked or reasonably linkable to an identified
or identifiable natural person. "Personal data" does not include de-identified data or publicly
available information.
"Sale of personal data" means the exchange of personal data for monetary consideration.
If this definition of "consumer" applies to you, we must adhere to certain rights and obligations
regarding your personal data.
Your rights with respect to your personal data
■ Right to be informed whether or not we are processing your personal data
■ Right to access your personal data
■ Right to correct inaccuracies in your personal data
■ Right to request deletion of your personal data
■ Right to obtain a copy of the personal data you previously shared with us
■ Right to opt out of the processing of your personal data if it is used for targeted advertising,
the sale of personal data, or profiling in furtherance of decisions that produce legal or
similarly significant effects ("profiling")
Exercise your rights provided under the Virginia VCDPA
You may contact us by email at teamotter@withmustbe.com or submit a data subject access
request.
If you are using an authorized agent to exercise your rights, we may deny a request if the authorized
agent does not submit proof that they have been validly authorized to act on your behalf.Verification process
We may request that you provide additional information reasonably necessary to verify you and your
consumer's request. If you submit the request through an authorized agent, we may need to collect
additional information to verify your identity before processing your request.
Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five
(45) days of receipt. The response period may be extended once by forty-five (45) additional days
when reasonably necessary. We will inform you of any such extension within the initial 45-day
response period, together with the reason for the extension.
Right to appeal
If we decline to take action regarding your request, we will inform you of our decision and reasoning
behind it. If you wish to appeal our decision, please email us at teamotter@withmustbe.com. Within
sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken
in response to the appeal, including a written explanation of the reasons for the decisions. If your
appeal is denied, you may contact the Attorney General to submit a complaint.

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Privacy Policy Pg 3

10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?In Short: You may have additional rights based on the country you reside in.Australia and New Zealand
We collect and process your personal information under the obligations and conditions set by
Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020 (Privacy Act).
This privacy notice satisfies the notice requirements defined in both Privacy Acts, in particular: what
personal information we collect from you, from which sources, for which purposes, and other
recipients of your personal information.
If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it
may affect our ability to provide our services, in particular:
■ offer you the products or services that you want
■ respond to or help with your requests
At any time, you have the right to request access to or correction of your personal information. You
can make such a request by contacting us by using the contact details provided.
If you believe we are unlawfully processing your personal information, you have the right to submit a
complaint about a breach of the Australian Privacy Principles to the Office of the Australian
Information Commissioner and a breach of New Zealand's Privacy Principles to the Office of New
Zealand Privacy Commissioner.Republic of South Africa
At any time, you have the right to request access to or correction of your personal information. You
can make such a request by contacting us by using the contact details provided.
If you are unsatisfied with the manner in which we address any complaint with regard to our
processing of personal information, you can contact the office of the regulator, the details of which
are:
The Information Regulator (South Africa)
General enquiries: enquiries@inforegulator.org.za
Complaints (complete POPIA/PAIA form 5): PAIAComplaints@inforegulator.org.za &
POPIAComplaints@inforegulator.org.za11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an
updated "Revised" date and the updated version will be effective as soon as it is accessible. If we
make material changes to this privacy notice, we may notify you either by prominently posting a
notice of such changes or by directly sending you a notification. We encourage you to review this
privacy notice frequently to be informed of how we are protecting your information.12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?If you have questions or comments about this notice, you may email us at
teamotter@withmustbe.com.13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE
COLLECT FROM YOU?Based on the applicable laws of your country, you may have the right to request access to the
personal information we collect from you, change that information, or delete it. To request to review,
update, or delete your personal information, please fill out and submit a data subject access request
or email us at teamotter@withmustbe.com

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FAQ

Did my order go through?
-Please check your PayPal account. If the transaction shows up there, then your order was completed!I accidentally clicked bank transfer instead of PayPal. What should I do?
-Please redo your order and then send us a message so we can adjust inventory.I changed my mind, can I get a refund?
-We apologize, however there will be no refunds. Please make sure that this is something you want before you make your purcahse.I missed my call! Can I do it at the next event?
-If you miss your call, the member will call again at the end of the list. If you fail to answer the call then, unfortunately we will be unable to complete your call.When will the call list be sent?
-After the sales have ended, the call list will be finalized and sent to the email you provided. We aim to have it sent within a few hours after sales end, however things may happen that causes a delay. We appreciate your understanding.What order is the call list made?
-The call list is made in purchase order, with VVIP and VIP calls coming first.I bought multiple calls with the same member. Will my orders be combined?
-Calls purchased on the same transaction will be automatically added together. If you buy calls for the same member on a separate transaction, it will be separated in the call list unless you notify us first that you would like it combined.Can I request to have my call at the end of the list or around a certain time?
-As we have received many requests like this and it is difficult to fulfill them all the time, we will no longer be accepting these requests. We apologize, but this is the way we felt was most fair, especially to those who would like their calls later in the list.When will I receive my digital goods?
-We aim to send the goods as soon as we can after the event. Sometimes a member might not be able to take theirs right away, so there could be a bit of a delay. We wait until all members have finished them before emailing them to you.If you have any other questions, please email us at teamotter@withmustbe.com or send us a message on Instagram!

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Feedback

Team Otter is always looking for ways to improve what we do. If you have any suggestions on how we might improve the website, calls, digital goods, physical goods, or have any suggestions for other events you would like to see, please fill out the form below! Although we may not be able to implement every suggestion, we appreciate any and all feedback that we receive. Thank you!
-Team Otter